No Matter Their Age, Good Drivers Get Finest Charges at Root


Automotive insurance coverage is a mandatory evil: Premiums could be pricey, and if you’re in an accident, you continue to should pay a deductible earlier than protection kicks in. That mentioned, some degree of automobile insurance coverage is legally required in all however two states, and, regardless of the month-to-month price, it may prevent tens and even lots of of hundreds of {dollars} ought to the worst occur.

However you’re right here since you’re a Penny Hoarder — and which means you want discovering methods to save lots of. That’s the place Root automobile insurance coverage actually shines.

What Is Root Automotive Insurance coverage?

In a market dominated by Australian geckos and overbearing but upbeat saleswomen, Root stands out not due to its quirky advertisements however due to its method to protection. Reasonably than depend on your demographics information and credit score rating, Root gives a quote primarily based in your precise driving patterns. This idea is named usage-based insurance coverage, or UBI.

So if you happen to’re a secure driver with a great driving historical past, you’ll get monetary savings with Root.

The Root Insurance coverage firm is in Columbus, Ohio, and has workplaces in Chicago, San Francisco and Phoenix. The corporate is a comparatively new participant within the insurance coverage house, based in March 2015.

Although Root is primarily identified for its auto insurance coverage, the corporate has began branching out to renters and householders insurance coverage. When you bundle renters insurance coverage with Root automobile insurance coverage, it can save you 5%. Equally, you may bundle householders insurance coverage along with your Root auto coverage for financial savings.

Our Root Evaluation: At a Look

A few of the hallmark options of Root Insurance coverage:

  • Nice cellular app
  • Normal roadside help
  • Utilization-based insurance coverage
  • Nice for teen drivers and drivers with low credit score scores
Insurance policies supplied Auto insurance coverage, residence insurance coverage, and renters insurance coverage.
Auto protection choices Legal responsibility, collision, complete, roadside help, rental, uninsured motorist property injury, private damage safety, medical funds, and uninsured and underinsured motorist bodily damage.
Auto protection not supplied GAP insurance coverage, rideshare insurance coverage and pet protection.
Premiums Differ relying on driving habits; Root advertises as much as 52% in financial savings for good drivers.
Eligibility Should qualify as a secure sufficient driver; Root usually denies dangerous drivers.
Availability Not obtainable in each state.

Can I Get Full Protection with Root Auto Insurance coverage?

Throughout the auto business, there isn’t a single definition for “full protection.” Reasonably, varied states have differing necessities. That mentioned, full protection sometimes entails legal responsibility, collision and complete. Root presents all three after which some.

Right here’s what you will get with Root automobile insurance coverage:

Legal responsibility

That is the minimal protection that each driver ought to have. At Root, it consists of bodily damage and property injury protection.


Root’s collision protection pays for repairs to your automobile (or a substitute automobile) if you trigger an accident. It additionally covers you if you’re the sufferer of a hit-and-run or are concerned in a collision attributable to somebody with out insurance coverage.

The costlier/priceless your automobile, the extra collision protection will price.


So what about injury to your automobile that isn’t the results of a collision? That’s the place Root’s complete protection is available in. Complete covers any injury to your automobile not attributable to an accident, together with acts of nature, theft and vandalism.

Once more, having a more recent, costlier automobile will imply a better fee.

Roadside Help

In a break from typical automobile insurance coverage firms, Root consists of roadside help with each coverage. Normally, this comes at an additional price. Root makes calling for roadside help straightforward with the extremely rated Root cellular app.

Rental Reimbursement

Root has protection choices for rental automobile reimbursement or — one other transfer that provides Root that millennial, start-up really feel — Lyft reimbursement, within the occasion that your automobile is inoperable for an prolonged time frame.

Uninsured Motorist

Root differentiates between uninsured motorist property injury protection and uninsured and underinsured bodily damage protection. Collectively, these insurance policies cowl your property and medical bills within the occasion that you’re in an accident with somebody who’s uninsured or underinsured.

Private Harm Safety and Medical Funds

When you stay in certainly one of 17 states that require private damage safety, or PIP, you’re capable of get this by Root. It will possibly cowl medical bills and even misplaced wages as a consequence of day off work due to an accident for you and your passengers. Root additionally presents medical funds (MedPay) protection.

A Word on GAP Insurance coverage, Rideshare Insurance coverage and Pet Protection

As of this time, Root auto insurance coverage choices don’t embrace GAP insurance coverage. GAP, or assured auto safety, is beneficial if you complete your automobile however owe extra on it than complete or collision will cowl. Thus, it fills the hole between what you might be paid out out of your core protection and what you continue to owe on the automobile, whether or not financed or leased. Many lenders require that you just carry GAP, which may rapidly rule Root out of consideration for a lot of drivers.

Rideshare protection is rising more and more common at main insurance coverage firms, however Root doesn’t provide this as an choice. When you drive for Uber or Lyft, chances are you’ll wish to discover a coverage that provides rideshare insurance coverage, which covers you while you’re working however don’t at present have a buyer.

Equally, some firms have begun extending coverage protection to pets who’re injured throughout an accident. Root doesn’t at present provide this.

What Makes Root Totally different from Different Automotive Insurance coverage Corporations?

Whereas commonplace roadside help is a novel facet of Root Insurance coverage, it’s not the largest differentiator for the younger automobile insurance coverage firm. UBI is.

Utilization-Based mostly Insurance coverage

Root claims it saves drivers vital quantities of cash — as much as 52% — on month-to-month automobile insurance coverage premiums. That’s as a result of typical automobile insurance coverage firms pull credit score stories and look at your demographic information (age, intercourse, ZIP code, occupation, and many others.) to find out what they really feel is an applicable fee for you. As a substitute, Root analyzes your precise driving efficiency and so long as you’re a great driver, presents you a low fee.

Easy methods to Get a Quote from Root

The quote course of for Root is sort of elaborate by design. To get a quote, obtain the Root app to your smartphone and allow GPS monitoring. For just a few weeks (three on common), drive as you usually would whereas Root gathers all types of knowledge through the app, which have to be operating within the background. Root calls this its Take a look at Drive interval.

Throughout this Take a look at Drive, Root makes use of GPS monitoring through the smartphone app to measure:

  • How targeted you keep whereas driving (telephone down, eyes on the street)
  • How easily you brake and speed up (watch these exhausting stops)
  • How gently you flip (no sudden jerks of the steering wheel)
  • What time of day you’re driving (nighttime driving is inherently extra harmful)

As soon as the Root app has gathered sufficient information out of your Take a look at Drive, the corporate generates a quote. If the information paints you as a nasty, distracted or dangerous driver, Root might deny your request for protection. As a result of Root doesn’t tackle high-risk drivers, its prices to insure its clients are decrease, which implies they will move these financial savings on to you.

Since Root focuses on this driving information, it’s not a great match for aggressive drivers. However Root might be an awesome match if you’re a teen driver, a secure driver on a price range or a driver with a low credit score rating who’s paying insanely excessive costs due to your private funds.

The truth is, Root intends to cease checking credit score scores as a part of its pricing mannequin by 2025.

Utilizing the Root App

Entry to every part you want on your Root insurance coverage coverage is at your fingertips.

Submitting a Declare with Root

The Root app makes submitting a declare (or requesting roadside help) extremely easy. The truth is, Root says its declare course of takes simply three minutes within the app.

That mentioned, if you happen to would favor to speak to a stay claims skilled, you may name throughout regular enterprise hours. There’s additionally a 24/7 hotline to file a declare, however chances are you’ll not be capable of communicate to a stay individual.

Professional Tip

As somebody who bought in an accident in an space with a nasty sign, I counsel taking and saving a display shot of your proof of insurance coverage card, simply in case you may’t use your telephone.

Accessing Insurance coverage Playing cards

Whereas Root gives bodily paper insurance coverage playing cards, the corporate additionally makes policyholders’ proof of insurance coverage playing cards obtainable straight within the app.

Paying for Root

The Root app can also be the way you’ll make funds. You may both pay for all six months of the time period without delay or in month-to-month installments, utilizing both a bank card, debit card or Apple Pay.

Getting an SR-22

If it’s essential get hold of an SR-22, Root makes it easy inside the app. Only a few thumb faucets and also you’re set.

Word: SR-22s aren’t a coverage. As a substitute, it’s a doc that your automobile insurance coverage firm gives to display that you just carry sufficient automobile insurance coverage. When you’ve got been convicted of a DUI or repeat visitors offenses or have had your license revoked for driving with out insurance coverage, chances are you’ll want this way to have your license reinstated.

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Where Is Root Available?

Feeling super jazzed to ditch the gecko and switch to Root? Not so fast. Unfortunately, Root car insurance is not offered in every state. (Root’s renters and homeowners insurance policies are available in even fewer states.)

As of writing, Root auto insurance is available in the following states:

Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia

That means you can’t get Root if you live in one of the following states (for now):

Alabama, Alaska, District of Columbia (Washington, D.C.), Florida, HawaiiI, Idaho, Kansas, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Rhode Island, South Dakota, Vermont, Washington (state), Wisconsin, and Wyoming

How Much Does Root Car Insurance Cost?

Because pricing is based on your unique driving habits during and after your Test Drive period, there is no standard quote for Root auto insurance. However, because Root rejects many drivers seeking quotes, the insurance company can offer lower rates to drivers who qualify. Some of the advertisements on Root’s site include promises of “up to 52% off your car insurance rate” or “savings of up to $900/year.”

However, after the first six months (and at every six-month mark), Root reserves the right to change your car insurance rates, especially if you exhibit poor driving habits. In addition, Root may adjust your six-month quote based on crime rates in your area, accident rates in your area, average weather in your area, the price of cars in your area, other drivers on your policy and other vehicles on your policy. Even so, your driving record is the number one factor in calculating your rate.

Root Customer Service

You get what you pay for at Root.

While the price for good drivers is typically far better than what you’ll be quoted at big-name insurers like Allstate, Progressive and Geico, the customer service at Root Insurance is wanting. And the last thing you want to deal with after a stressful accident is poor customer experience when you file your claim.

How do we know the customer service is so bad? While the Root mobile app has exceptionally high customer reviews in both the App Store and Google Play, the company’s customer service scores are among the lowest in the industry. In fact, based on data from the National Association of Insurance Commissioners (NAIC), Root earns complaints from customers at a rate that is 2.2 times higher than the national median for auto insurance.

While complaints run the gamut, Root most commonly receives negative feedback regarding how long it takes to handle claims and unexpected surcharges.

Pros and Cons

So overall, is Root Insurance a good provider for an auto policy? Let’s weigh the pros and cons:


  • Low prices. As long as you are a good, safe driver, you can expect to save significantly over the cost of more typical insurance policies.
  • Standard roadside assistance. Most insurers sell roadside assistance as an add-on; with Root, it comes standard.
  • Great mobile app. With more of a start-up vibe that appeals to techies, it’s unsurprising that Root has an easy-to-use app with high ratings.
  • A solution for those in difficult demographics and with bad credit. Your age and financial standing don’t have to keep you further behind with burdensome insurance premiums. Because Root monitors driving habits and not your past financial mistakes, you can potentially save big on car insurance.


  • Terrible customer service reviews. Root is consistently among the worst-reviewed car insurance companies for service. Reviewers take issue with surcharges and the length of time to get reimbursed.
  • No GAP coverage. If your lender requires GAP insurance, you will have to shop for a different policy.
  • Not great for bad drivers. Sure, we should all aspire to be great drivers, but some of us are just born with a lead foot. If that’s you, you will probably waste your time during the Test Drive, as Root is ruthless when it comes to rejections.

Who Is Root Insurance Best For?

Because the insurance is usage based, Root auto insurance is ideal for safe drivers — those not known for texting and driving, hard braking, speeding or any other bad driving habits. Teen drivers, drivers with low credit scores or drivers who fit within pricier demographics (think young males with expensive cars) can particularly benefit from Root.

You should not consider Root if your lender requires GAP insurance.

More About Root Homeowners and Rental Insurance

To be eligible for Root home insurance, you must currently have a Root car insurance policy. You can opt for coverages that protect your physical home, your family and guests of your home, and your personal property. The policy is customizable, though as a fellow homeowner, I would advise you get all types of coverage.

Renters, however, are in luck. You don’t need a Root auto insurance policy to get the renters insurance. Even better: Root has policies starting as low as $6 per month, which is not a bad price if you’re just looking to tick the box to show your landlord you’ve got coverage. You can choose between personal property coverage and personal liability coverage.

Timothy Moore is a market research editing and graphic design manager and a freelance writer and editor covering topics on personal finance, travel, careers, education, pet care and automotive. He has worked in the field since 2012 with publications like The Penny Hoarder,, Ladders, WDW Magazine, Glassdoor and The News Wheel.